How to Request an Itemized Bill

Get the documentation you need to find billing errors

You have the right to see what you're being charged for.

Every patient has the legal right to an itemized bill. The billing department may push back, but stay firm. An itemized bill is your most powerful tool.

Your Progress

AI Prompts

Phone Script: Requesting Itemized Bill

Help me prepare a phone script for calling the hospital billing department to request an itemized bill. I need:

1. A professional opening that establishes my right to this information
2. Specific language to use if they try to redirect me to the summary
3. How to request CPT codes and service dates be included
4. What to say if they claim they can't provide it
5. How to document the call for my records

My account number is: [ACCOUNT NUMBER]
Date of service: [DATE]
Patient name: [NAME]

Having a script prevents you from being caught off-guard by common deflection tactics. Billing departments often try to provide summary statements instead of true itemized bills - this script helps you insist on what you need.

Watch Out For:

Write down the name of everyone you speak with
Note the date and time of each call
Follow up phone requests with written requests

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